Customer Support FAQ

I didn't receive a confirmation email for my order

You should receive a confirmation email within half an hour of successfully placing your order. If this is not the case, first check your junk or spam folder. If you still cannot see one, please use the Contact Us page & choose your preferred option.  One of our team will be happy to check the status of your order and provide you with your order confirmation

Can I change my order after it's placed?

To ensure your merchandise reaches you quickly we always aim to pick, pack and ship your order as fast as possible. This means we may not be able to make any changes to your order after you've placed it. This includes changing the delivery address or delivery method. Please contact our online team at your earliest convenience on 01752 651500 to discuss your options.

Can I cancel my order after it's placed?

To make sure your merchandise reaches you as quickly as possible we always aim to pick, pack and ship your order as fast as possible. This means if your order has already been picked by the warehouse that we cannot cancel it. It is of course within your rights to return the order to us once you receive it for a full refund. Please consult our Returns & Refunds page for more information.

Where is my order?

If your delivery has not arrived within the outlined delivery timeframe then please check your tracking number on your shipping confirmation. You will receive this tracking email from DHL or Royal Mail once your order has been dispatched. If you are concerned about the whereabouts of your order, please firstly click on the tracking links below & enter your tracking number.

DHL Tracking 

Royal Mail Tracking

If you still need further assistance, then contact our online team on 01752 651500

I've received a faulty item

We are sorry to hear that you have received a faulty item. Please use our Contact Us section to let us know the following;

-         Your order number

-         The faulty items name

-         Description & Imagery of the fault

Dependent on the fault with the item, we will usually replace or refund your purchase. Where suitable we may arrange for the faulty item to be collected. Please note that you must notify us that your item is faulty within 28 days of receipt of goods.

I need to return my item as it is unsuitable

Please consult our Returns & Refunds page for full details on our Returns Policy.

Can I return my online order to the Argyle Superstore 

Yes, if your order is within the stated timeframe on our returns policy then you are able to return your item to the Argyle Superstore for a refund. If you wish to exchange your item then you will have to make the necessary purchase separately, as we can only except refunds from online orders. 

What are my delivery options

Please consult our Delivery Information page for full details

Do you offer Click & Collect

Yes, you can use our click & collect option on applicable product. The service is free of charge & the collection point will be the Argyle Superstore which is located at Home Park. Please note that collection timeframe is usually 1-4 working days, unless we are experiencing higher demand. This normally includes periods such as Kit Launches, Black Friday & Christmas. In order to collect your item, you must bring with you your ID & proof of order.

How long will my Click & Collect be held for

All Click & Collect parcels will be held for a maximum of 28 Days. If you do not collect your parcel within 28 days then the items will be automatically refunded. 

What is a Pre Order 

Pre orders are occasionally used on our site so that customers can order a specific product in to gaurantee that purchase before the product arrives. Please note all Pre Order items on the website will have clear product information notices explaining timeframes of arrival. You should always place a Pre Order separately from in-stock merchandise as your order can't be despatched until all products are available. All Pre Orders will be despatched in chronological order. 

How do I submit a complaint

If you have a complaint about our products or our service, you can use our Contact Us page. You will receive a substantive response from us within 14 days of receiving your complaint.

How do I login to my account

We encourage all customers to use the same login details which they are already using for . This will then enable a seamless sign on for Argyle Superstore, Argyle App & Argyle TV. By using this login you will be able to take advantage of utilising a full Argyle Superstore profile where you can review your order & payment information. If you are currently using different login details then you can Re-register at the login page. 

Do I have to login into my account to make a purchase

Whilst we strongly encourage you to do so, customers can use the Guest Checkout option to complete their purchase

Do I still get my season ticket discount

Season ticket holders will still be able to take advantage of the 10% discount offer on all full price items. This discount should be applied at checkout for all season ticket holders who sign into the site with the same login details as they use for the e-ticketing platform. If you experience any issues regarding this then please use our Contact Us page or call our online team on 01752 651500.

Can I purchase a Gift Card for the Argyle Superstore

Yes, you will be able to purchase a Gift Card Online & in the Argyle Superstore. The Gift Card product features are as follows; 

  • Load any amount from £5 upwards 
  • Gift Card can be used online & in the Argyle Superstore 
  • Gift Card can not be used for Ticket Purchases 
  • No timeframe on use of gift card

*Please note that this is a physical Gift Card & if bought online delivery charges will apply

Can I contact the club to arrange signed merchandise

Unfortunately the club do not except requests for signed merchandise. If you would like to purchase signed product then please consult our Memorabilia section on our website.