Returns Information

If you need to return an item, we offer three options depending on your location and preference:

1. DPD Returns Portal (Mainland UK Only)

2. Returns by Post (All Customers)

How to return:

1. Package your goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts.
2. Fill out our Returns Form and insert into package, detailing exactly what item(s) you require to be refunded.
3. Add Returns Address to front of the parcel: 

   Argyle Direct, Unit 3, Haxter Court, Broadley Park, Plymouth, Devon, PL6 7FS

4. Send off your parcel

Once we receive the item(s) and the completed Returns Form, & as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue a full refund for the item(s). Please note your refund will exclude postage unless the item is deemed to be faulty.

Once processed, a refund can take up to 7-10 business days to be credited back to your account. All refunds are credited to the original payees account. When the refund has been issued you will receive an email notification confirming the refund details.

Please note that we do not offer postal Online Exchanges. In the instance where you require an alternative or additional item(s) please send your order back for a refund & purchase the desired item(s) on our website by placing a new order. This will provide you with a better chance of securing the item you require.

3. Return or Exchange In-Store (Superstore)

Product Exclusions – Non-Returnable Items

Please consult the following exclusions for a list of products which are non returnable. 

Exclusion 1. Personalised Garments

Please be precise with spelling and layout. We will not attempt to correct spelling mistakes & please make sure you are ordering the correct size, as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time with PAFC. Sleeve badges are inclusive of personalisation. Please note, that due to the nature of the print process not all applications can be the same. If you experience any issue with your personalisation then we would be more than happy to rectify it. If we are unable to rectify any issue that may arise then a refund or exchange will be honoured at our discretion. 

In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us at your earliest convenience. 

Exclusion 2. Signed Memorabilia 

Please be advised that we will not accept returns on any matchworn or signed memorabilia. This does not affect your statutory rights that goods must be of satisfactory quality, fit for purpose and as described. 

Exclusion 3. Face Masks

In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.

Exclusion 4. Underwear

Due to hygiene and for the protection of our customers underwear is non returnable. 

Exclusion 5. Kit Bundles

These exclusive offers allow customers to purchase a full kit on a mix & match basis with a further discount applied to it. We therefore reserve the right to make this offer non refundable. Customers can exchange items in accordance with the returns policy. 

Faulty Goods

If your product appears to be faulty, please return it to us within 28 days of receipt, we will arrange to exchange or refund the cost of your item(s). This does not apply to faults caused by accident, neglect or misuse. The club also reserves the right to refuse a refund or exchange if we do not deem the item to be faulty or if it is repairable. 

If your product develops a fault from 29th day up until 6 months after the purchase date, then please contact us and we will investigate the potential issue with the manufacturer on your behalf. If there appears to be a failure in the product & you can provide a valid proof of purchase then we will arrange a repair, exchange or refund. 

The above conditions do not affect your statutory rights.

Need Help?

Contact our friendly Customer Service Team:
+44 (0)1752 651500
argyle.shop@pafc.co.uk
Monday – Friday, 09:00–16:00